This is the Terms & Conditions page of fillersclub.com. This is the place where users of the website and the services offered by it can learn about the terms and conditions, notices and policies that apply to clients, merchants, vendors and visitors of the Fillers Club (“you,” “your,” “user(s),” “client(s),” “customer(s),” “buyer(s),” “they” and “them”) and the Georock Desing SRL Devnya Sucursala Constanta (“we,” “seller,” “website,” “us,” “merchant”, “our”, “Fillers Club”). This Agreement carefully outlines the relations, services and any interactions between fillersclub.com and its customers. On this page, you can find important information regarding shipping and delivery, accepted payment methods, return policy, refunds and more. It is highly advisable to thoroughly read them before you continue using this website, any of the services it offers or prior to contacting us so that you can be fully familiar with the rights, obligations, and responsibilities that you and we, the seller, have.
Before using this website or placing an order via it, users are obliged to familiarize themselves with the Terms and Conditions Agreement found here in its full form and to agree to them.
We are an online retailer and wholesale distributor and, as such, we accept new orders from clients placed via fillersclub.com 24/7. This means that you can order items on any day of the week regardless of whether it is a working day, weekend or a holiday. The only exception of this rule is when the website is down for maintenance or in the case of technical issues.
To make a new order, the customer must:
- Choose the item they want
- Place the product(s) in their cart
- Fill in the necessary information (address of delivery, contact details, name, etc.)
- Agree to the Terms and Conditions
- Choose a payment method of their preference
It normally takes us between 24 and 48 hours to process new orders since we do that during standard business hours in our time zone. We do, however, reserve the right to delay that process in the case of certain special circumstances (e.g. incomplete contact information, incorrect delivery address, etc.).
Soon after placing a new order on the website, the client receives an automatically-generated email from our system that features information about the order including:
- A brief outline of the ordered items
- Number of order
- Buyer’s contact information
- Buyer’s delivery address
- Buyer’s payment method of choice
- Delivery costs
- Additional taxes and fees such as VAT (if or when applicable)
- Additional delivery information (if there is any)
- Total cost of the order
It should be noted that this email shall not serve as a notice for confirmation of the order. Instead, the role it has is purely informative. To confirm an order, the provided delivery address and other details, our team will additionally contact the customer via email or phone. When that happens, the client may be asked to give more information if the one they have provided in their order form is incomplete or inaccurate. This is also when the customer will be informed if there are any problems with the order.
The items you can find on this website are a subject of availability. We, the seller, have the right to delay orders when the select product(s) are not available in our warehouse and to postpone them when the ordered items are out of stock.
A complete product order is any order that has been packed and shipped and for which the customer has already paid. Clients must acknowledge that some aspects of the handling of orders made via fillersclub.com or the services provided by the website may be processed by third-party companies.
In instances when the items fall under special regulations from the client’s local laws it is accepted that the products in the store are intended for use by professionals. The Buyer, deciding to purchase, declares that he is a doctor or cosmetologist trained in aesthetic medicine. The customer also confirms, when making an order, that they are in full compliance with their local laws to purchase, receive (import) and use the purchased products.
Users who want to purchase products from this website are responsible for providing all the necessary and requested information such as address of delivery, contact details, name, etc. Failing to do so or providing information that is incomplete or incorrect may slow down or hinder the delivery process. We are not responsible for delivery delays and additional costs that arise due to incorrect or incomplete information provided to us by the client. If our team contacts you with a request for additional information that will help them to successfully carry out the delivery, please assist them.
Customers who want to update the information that they have sent with their order request will have that chance only if the package has not been sent for transportation. Change the information provided by clients, may lead to a 24-hour delay in the order’s confirmation and processing. Upon reviewing a user’s request for informational changes, our team will get in touch with them to confirm the updates.
Shipping and Delivery
We offer two shipping options – postal services and courier delivery. Postal deliveries can be made either through Standard or Priority mail service and courier deliveries can be either Standard or Express ones. Each of these options differs in terms of delivery speed and cost of the service. We work with several couriers among which are Speedy, FedEx and DHL.
Standard Delivery Times
Each courier service provider has different rates and delivery speeds which means that end costs and shipping times may vary from one courier to another. Delivery speed and prices also depend on the customer’s location (e.g. in or outside the EU).
These are the standard delivery times which are not guaranteed, but serve as our best approximation and may vary with certain product orders:
- Priority Mail service: 5-7 workdays for the EU, 7-20 workdays for the rest of the world
- Courier delivery: 1-2 workdays for Europe, 3-5 workdays for the rest of the world
The above delivery quotations are for informative purposes only and based on standard delivery times for most packages. We are in no way obliged or responsible for the items being delivered in such time frames. A postal delivery of a package can take up to 50 business days, which a courier delivery can take up to two weeks. A package delivered in these two respective time frames will be considered as delivered on time.
Products that are listed as “In Stock” on the website and are in our warehouse are sent within 48 hours after the order has been confirmed. Items listed as “In Stock” on our website but are unavailable in our warehouse and need to be taken from an external warehouse, can take longer to be shipped.
As explained in the Placing Orders section of this Agreement, it typically takes us up to 48 hours to process an order before sending it for shipping. If the ordered item(s) is (are) not available at our warehouse or that of an external provider, we reserve our right to postpone or cancel the order. In that case, we will fully reimburse the client if they have already made a payment to us.
Providing our customers with speedy delivery is among our main priorities. Despite that, delays are always possible with both Mail and Courier delivery services. Our team always does its best to quickly process, confirm and send new orders but there are many outside factors that can cause delays, including adverse weather, holidays, third parties, courier routes, customs, etc.
To minimize the risk of such delays or the chance of additional costs, we recommend clients to always give us full and correct delivery details. We, from fillersclub.com, are not responsible for incomplete or inaccurate delivery information provided to us by customers.
Note: delays which are the result of additional postal/courier package processing, customs review/processing of the package, ad hoc (including force of nature) delays, as well as delays which are the result of provided incomplete or inaccurate shipping information by the client, will not be counter towards the overall delivery time.
Custom and Import Duties
The prices of the products listed on the website do not include VAT, local taxes, import or custom duties. Clients from Europe will not need to cover any import duties but they may be required to pay domestic taxes and VAT. Customers outside of Europe may be required to cover local taxes, VAT, import duties, customs fees, and other costs. That is why we always advice non-EU clients to get in touch with their local customs office prior to placing an order via this website because all these additional charges will be covered by the buyer.
If the shopper’s local customs office sends the package back to us, the client has two options: to ask us to ship the item again or to request a refund. Clients who opt for the former will be required to cover any additional delivery costs, while those who choose the latter, will be fully reimbursed (shipping fees including).
For more details regarding our Shipping and Delivery terms and conditions, do not hesitate to get in touch with us.
Cancelation of Orders
Placed orders can be easily canceled at any given time by customers. The only requirement for that is for the ordered item(s) to not have been sent yet.
We accept two payment methods – bank transfers and payments made through credit/debit cards. Customers who choose to pay via a bank transfer will receive our banking details upon choosing this payment option on the website. If they prefer to use a debit or a credit card, their payment will be processed by a secure checkout service integrated on our website. Their information will be fully protected and even our team will not have access to it. The integrated checkout service we use is also backed by anti-fraud protection. If suspicious activity or transaction is detected, the client will be asked to provide additional details and to confirm their payment.
We will proceed to send the ordered product(s) once the payment has been finalized or, in other words, when we have received the full payment. Here it is also important to mention that bank transfers may sometimes take 3-5 days to be finalized while credit/debit card payments are instant in most cases. We accept payment made from various cards including MasterCard, Visa, Borica and Maestro.
Please note that in the case of additional conversion and/or transfer fees, those are entirely the responsibility of the buyer and will not be covered by us, at fillersclub.com.
Prices, Import Duties, and Fees
All the product prices you can find on fillersclub.com do not include VAT (Value Added Tax), import duties, domestic fees and other potential additional charges that are buyer’s responsibility to cover.
Clients from Europe and those outside of the EU are not subject to the same taxes, import duties, and fees. If you are shopping from within the EU, you are not likely to be asked to pay import duties but may be required to cover VAT. European customers who have a VAT number can provide it at checkout to avoid the Value Added Tax. Those who do not will need pay their local VAT which will be automatically added to the final value of their order. If you have any questions on this matter or if you need any assistance, feel free to contact us.
Customers outside of Europe will not need to cover VAT. However, they may be subject to different taxes and fees, including import duties. For more information on this subject, please refer to the Shipping and Delivery section of our Terms and Conditions Agreement.
All customers of fillersclub.com have the right to return product(s) that they have ordered and purchased through the website, as long as the package and the item(s) in it have not been used and are not damaged. Before returning the product(s), the client needs to first contact us about their wish to ship them back, the reason behind their decision and the shipping method they plan to use. This must be done not more than 8 days after the date on which the customer has made the purchase.
We accept the return of product(s) ordered through fillersclub.com in the following cases:
- The client has changed their mind about the order (applicable only for EU customers);
- The client has received a wrong item or items;
- The product(s) has/have arrived damaged or are not working properly;
- The client got a product or products that were damaged during the shipping process by the postal service or courier company;
To make the return process easier and quicker, buyers are recommended to ship back the ordered product(s) with:
- A copy of the invoice
- A brief description of the problem they are having (if any)
- Their name, contact details, and address information
- Order number
- Type and name of the product they have ordered
- Date of delivery
- Date on which they discovered a problem with the item(s) (if any)
Change of Mind Returns
When a client wants to return an item or items because they have changed their mind, they can only do that if the package is still unopened and undamaged and if they are based in Europe. Both the package and the product(s) in it must be in a good condition (suitable for a full price resale) so that they can be resold by the seller. The buyer will be refunded only on the item price and they must cover the shipping costs unless the order has not been shipped yet in which case they will not be required to pay for shipping.
Wrong Item(s) Received
When the delivered item(s) is/are incorrect, get in touch with us so that we can try and resolve the issue. That can be done when the product or products: 1) is/are different from the one they ordered; 2) do not correspond to the ordered number; 3) come with additional product(s) that have not been included in the order; 4) do not include an item or items that have been listed in the order. We will be more than happy to replace the wrong item or items or to offer the customer a refund if the product(s) are still in a good condition (suitable for a full price resale).
Products Faulty on Arrival
We always send the item(s) ordered by our customers safety packed with quality packing materials so that they can successfully reach their destination unscratched. If you, however, find that the product or products you purchased via fillersclub.com are not working properly or bear clear physical damages, you will have the right to a refund or a replacement. Every item we offer on our website comes with a 2-year warranty which will apply if the item(s) received is/are found to be different from the product advertised on fillersclub.com, damaged upon usage or upon opening of the package or if it has any manufacturing defects. The guarantee will not apply if the item(s) have been damaged as a direct result of mishandling or improper storage on the buyer’s side and if the customer has depleted the product(s) or has decided to return them after their date of expiration.
Please ship back any products faulty on arrival in their original package and inform us about the date on which you discovered the problem. Do specify the exact nature of the problem and provide more details about it.
Product Damaged During Shipping
If you suspect that the product(s) which you ordered via our website have been damaged during the shipping process by the mail service provider or the courier company, you will again have the right to return the item or items to us. Ship them in their original package and make sure you include all necessary information and documents along with it (as listed above in our Return Policy paragraph). We will review your complaint and if we do find that the product(s) has indeed been damaged during transit, you will qualify for a refund which will be done through your initial payment method of choice.
Per-Case Basis Complaints Reviewing
Our team takes an individual approach when reviewing and processing complaints from our clients. This is why both refunds and refund amounts may vary from one customer complaint to another. Here we would like to highlight the fact that we are a trustworthy and registered company that works in full compliance with the law. We recognize and respect the rights of our clients and we always work in their very best interest.
Refunds are usually made through the same payment method which the client used to cover their total order value, i.e. refund money will be sent directly to the card or bank account that was used for the customer’s initial payment. We do not refund shipping costs or any other expenses that we made to send the ordered product(s). If the item(s) has/have been issued for delivery, the refund will be transferred within one week after we have received them back from the client. If the item(s) have not yet been issued for shipping, we will offer a full refund.
Please note that it may take about one month before the refund shows up on your card or bank account statements. To speed up the transfer process, speak with your card provider or bank.
Limitation of Liability
We strive to provide the most relevant and accurate information on our website but inaccuracies and other mistakes are still possible. We reserve our right to update the information on all pages, policies and product descriptions on fillersclub.com at any given moment. For the purposes of this Agreement, the term “information” covers, but is not limited to, media, text, programming code, images, videos, etc.
The liability of The Merchant, its contractors, business partners, employees and sister/subsidiary companies is to be limited only to the amount paid by the client for the product(s) they have ordered via fillersclub.com. We will not cover damages beyond that, regardless of the liability type.
This liability disclaimer applies for any indirect damages and losses which the buyer or any third parties have suffered. Those damages and losses include, but are not limited to loss of business opportunities, loss of profit and loss of client interest, as well as damages caused by negligence, operational delays, computer malware, interruptions, errors, etc. Clients should keep in mind that in the event of such damages and losses, we will not offer compensation.
Fillers Club offers services to customers in and outside of Europe. In those countries and places in which local laws prohibit exclusion or limitation of liability, our liability is to be then changed to the highest possible level allowed by local legislation.
The relations between us and clients, including the issues and disagreements that may arise between these two parties, will be regulated as per Bulgarian and EU laws, including the here published Terms and Conditions Agreement with the exception for rules regarding choice of law and CISG (Convention on Contracts for the International Sale of Goods).
If you have any complaints or feedback related to the quality of the services and products we offer or simply if you want to make an inquiry or ask us a question, do not hesitate to get in touch with us. You can do that via email or phone. We will try to respond in a timely fashion.
We retain the right to choose which product orders from clients to carry out, as well as to cancel orders without providing notice in advance or an explanation, in accordance with the Terms and Conditions described here. We shall not be held responsible for item(s) that have not been delivered as a result of some unforeseeable events and circumstances (e.g. inaccurate delivery address, courier or supplier mistakes, delivery delays or failures and more).
We reserve our right to change and update any part of fillersclub.com content and information such as pricing, product availability, delivery methods, policies, product categories, etc. without notifying the users of the website in advance.
We would like to remind our customers that we do our best to provide only correct and relative information that is free of errors. Despite that our team’s efforts, mistakes and inconsistencies may still arise occasionally.
Prohibited Uses and Intellectual Property
This website features proprietary intellectual property (IP) and third-party content that has been marked as free for commercial use or reuse. Those can include, but are not limited to, text, images, video, etc. Any embedded content on fillersclub.com that is hosted by other websites can too be subject to IP laws and rights.
We always strive to respect the work and intellectual property of others and to give credit to the rightful owners. If, however, you find that we have violated or disrespected your own IP rights or those of someone else, including by using a third party’s intellectual product in a wrongful or misleading way, contact us and we will take the necessary actions to properly and swiftly address these issues.
Information and content that is our intellectual property and which can be found on this website are prohibited from copying, reselling, redistributing, re-sharing or any other uses without the company’s prior knowledge and full written consent. We have the right to limit or block access to our website and services for customers who have failed to comply with the Prohibited Uses and Intellectual Property policies outlined in this Agreement.
If you find these Terms and Conditions to be incomplete, misleading or unclear, get in touch with us. Contact us if you also have any questions related to this Agreement.
Georock Desing SRL
Poporului Nr. 36
900178 Constanta, Romania